Shipping and Returns
It is important to note that Grandstage Trading accomplish obligations from various warehouses and you may receive your order in several deliveries.
For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 5-10 business days, to outlying areas within South Africa within 7-14 business days and special freight items within 15-25 business days from the date your payment has been received.
For those products that are made to order, or are not currently in stock, the estimated availability date for dispatch is provided on each product. Please note we do aim however to get the goods out to you as fast and efficient as possible.
We will inform you if we are unable to meet our anticipated delivery timeframe, however, we shall not be responsible for any losses, liabilities, charges, damages, costs or expenses occurring out of delayed delivery.
Items will be delivered to the address you provided while placing the order. For special freight items, the courier might contact you directly to agree on a suitable delivery time.
If, for any reason, the courier cannot reach you at the agreed delivery time, we will provide you with the instructions to either collect the product(s) directly from a courier depot if possible (in case of regular parcels) or to re-arrange the delivery (in case of special freight). In these situations, Grandstage Trading reserves the right to charge you for any additional costs incurred (e.g., delivery and storage) or to cancel the sale agreement, in which case, we will fully refund you the net amount (i.e., the amount you paid less delivery costs or storage costs).
Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the good and proper condition (without obvious defects or damage). Please open the box and inspect before you sign.
All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under this Agreement, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, Grandstage will not be liable for loss or destruction of the Product.
You shall ensure that you are ready for safe receipt of the Product without unjustified delay and at any time reasonably specified by us.
If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the courier.
If delivery or collection is delayed through your irrational refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the courier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
Charge you for our reasonable storage fee and other costs reasonably incurred by us; or
No longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Agreement, in which case we will refund to you or your credit card company as applicable any money already paid to us under the applicable Agreement, less a 14 % administration charge as well as any shipping or storage costs associated with the order.
Grandstage Trading shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Our aim is to deliver your ordered product(s) to you within the specified time frame. Once the products leave our warehouse with the couriers the time duration/delay is out of our immediate control. We, however, do our best to stay on top of any issue that might occur during the delivery phase.
It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. By completing your purchase, you acknowledge that the products are standard and not made modified to fit any specific obligations that you may have.
* Please note some items might be out of stock at the time of purchase - if so, Grandstage will contact you to recommend a similar item that is in stock or we will credit your account or make a refund payment. Refund payments can take up to 10 business days.
Returns
You are welcome to return or exchange your order within 7 calendar days from the date of delivery in its original packaging and condition.
Should 7 calendar days pass since your receipt of delivery, we do not offer a Return, Refund or Exchange and the matter will be considered as closed.
To be eligible for a Return in ANY CASE, your item must be:
Unused and in same condition that you have received it.
Sufficiently packaged in ORIGINAL packaging, incl all wrappers, paperwork, accessories supplied etc.
Purchased at full retail price i.e., not a “sale” or “discounted via coupon code” item.
We do not offer returns or exchanges on Made to Order, Custom Made/Cut or Bulk Order Items.
Once the item has been transported by yourselves from the original delivery address from where Grandstage delivered to, we cannot do a refund or exchange.
Shipping fees are non-refundable.
Grandstage does not offer any returns on international shipments.
What we do not Refund, Return or Exchange
The following Products are not eligible for a Refund, Exchange or Credit:
Products marked “SALE”; or featured in the sales/promo/flash sale/black Friday collection or purchased with a discounted coupon code upon checkout.
Products sold on BLACK FRIDAY | promotions. ALL items on the website for this time period will feature in promotional material/advertisements.
Electronic vouchers or gift cards
Products which have been personalized/customized for you or made to your specifications including products marked as Made to Order on the website.
Special orders supplied in Bulk or imported for you by special/bulk order.
Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you.
Products damaged on delivery from you that was not sufficiently packaged upon returning the item.
We do not accept returns on any light bulbs.
We do not accept items that was previously installed.
Items damaged through normal wear and tear.
Items damaged due to Load Shedding or sudden unplanned power outages.
Items not installed by a qualified tradesman or electrician.
We also cannot accept a return once the item has been transported by yourselves from the original delivery address from where Grandstage delivered it to.
Please note that should you use your own third-party shipping company to further transport any product(s) already delivered to you by us to another address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 7 days return policy unless you informed us of such damages BEFORE passing on the products to your courier company.
Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
Exchanges are only allowed for the exact same item (e.g., the same item in another color) and/or an item of the exact same value. If you would like an item of a different value from the store, you will have to purchase this separately or wait until you have been refunded.
No returns will be accepted for any products that is not sufficiently packaged, regardless of the reason for return (e.g., change of mind or damaged or faulty). If any returned items are damaged during return transit due to insufficient packaging, you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.
You will be required to fill in a returns form and to send us images of the damaged within 7 days of delivery to returns@grandstaget.com of the product(s) for further assessment. Once assessed and approved by our team, you will be contacted to proceed with the returns process. Grandstage will arrange a repair or a replacement (if available). Please do not attempt to return the items before speaking to us (you may be responsible for any associated expenses if you do so).
FULL RETURN, EXCHANGE OR REFUND POLICY
Our aim is to make shopping online for all lighting requirements as easy as possible. If you are not completely satisfied with your purchase, you are welcome to return the goods within 7 calendar days from date of receipt of the goods for us to refund your product purchase. Shipping both ways will be for your account.
Refunds and/exchanges is subject to the terms below:
This policy applies to the products brought from Grandstage Trading. You have 7 calendar days to contact us from date of delivery.
This policy forms part of the Grandstage Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise.
Change of mind
You can return unwanted products to us provided that:
It is unused, uninstalled, undamaged and with all the original stickers, labels attached.
It is in original packaging, which must be undamaged and in its original condition with all the seals etc. still intact (if applicable).
There are no missing accessories, parts or installation instructions.
Return must be logged via email within 7 days of delivery of the unwanted product.
How to return
Please send an email to returns@grandstaget.com to log your return. You must then complete a Return Application form.
We will arrange a courier to collect the items from you at the same charge the original delivery was. Please note that our couriers are entitled to refuse collection of a product that is not properly packaged for transport.
We are entitled to refuse a return if the unwanted product is returned damaged, used, not in a re-saleable condition or missing ANY accessories.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 business days of the return. Please bear in mind that refunds can take 5-10 working days to reflect in your account once processed.
No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return (i.e., change of mind or damaged or faulty). If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.
Want to exchange?
In such a case, we will collect the product from you and deliver the exchanged product. If such a variation is not immediately available, we will credit your account with the purchase price of the product (less return shipping). We reserve the right to inspect the product to validate your exchange.
Not what you ordered?
If we accidentally deliver the wrong product to you or if the product is missing any of its accessories, please notify us and we will either collect the product from you at no charge. Once we have inspected the product and validated the return, we will, at your choice, deliver the correct product to you (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return.
Want to cancel your order?
Once you have placed the order and successfully paid online, you can cancel the order by getting in touch with us. Our turnaround times are quick and to avoid paying for shipping/courier fees, you have a small window to initiate a cancellation.
You cannot cancel your order once it has been dispatched – you will need to log a return once the order has been delivered and follow the normal return process from there.
Products not Eligible for Returns, Refunds or Exchanges
The following Products are not eligible for a Refund, Exchange or Credit:
Products marked “SALE”; or featured in the sales/promo/flash sale/black Friday collection or purchased with a discounted coupon code upon checkout.
Products sold on BLACK FRIDAY | promotions. ALL items on the website for this time period will feature in promotional material/advertisements.
Electronic vouchers or gift cards
Products which have been personalized/customized for you or made to your specifications.
Special orders supplied in Bulk or imported for you by special/bulk order.
Modifications – where the product was amended, adjusted or tampered with in such a way that it is deemed as modified from the condition that it was originally supplied to you.
Products damaged on delivery from you that was not sufficiently packaged upon returning the item.
We do not accept returns on any light bulbs.
We do not accept items that was previously installed.
Items damaged through normal wear and tear.
Items damaged due to Load Shedding or sudden unplanned power outages.
Items not installed by a qualified tradesman or electrician.
We also cannot accept a return once the item has been transported by yourselves from the original delivery address from where Grandstage delivered it to.
Please note that should you use your own third-party shipping company to further transport any product(s) already delivered to you by us to another address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 7 days return policy unless you informed us of such damages BEFORE passing on the products to your courier company.
International orders | returns and refunds
Grandstage does not offer returns on international shipments.
Please note that once your third-party shipping company used by yourself to further transport any product(s) already delivered to you by us to a further address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within the 7 days return policy. You should inform us of damages BEFORE passing on the products to your shipping company.
Therefore, when using any third-party shipping company or courier company to further transport any product(s) abroad or in South Africa, all products should be inspected for any damages when delivered by Grandstage before handing over to your third-party courier occurs.
You should give your transport company permission to open your packages on your behalf and confirm whether there is any damage before further transporting the packages for you.
Grandstage is not responsible for export packaging.
Products damaged upon delivery
Please make sure you open the package and inspect its contents for breakage or damage before accepting delivery by signing the courier waybill. By signing the waybill, you confirm and accept that the goods was received in proper and good condition.
In the unlikely event that your item arrives damaged or faulty, please send an email at your earliest convenience within 24 hours to returns@grandstaget.com.
Please do not contact the manufacturer or supplier directly. This will cause confusion and frustration as delays in the return/exchange process will be caused.
If the delivered items are damaged, please do not accept the delivery. Take photos of the damage and send the damaged item back with the courier. Please email the photos to returns@grandstaget.com and after investigations we will get right onto your replacement unit.
Defective Products
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return:
Damage occurring from normal use wear and tear incl rust and/or corrosion.
Damage arising from negligence, user abuse or incorrect usage of the product.
Damage arising from electrical surges or sea air corrosion.
Damage arising from a failure to adequately care for the product.
Damage arising from unauthorized alterations to the product.
Standard warranty
If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect but within 6 months after delivery of the product.
Please send an email to returns@grandstaget.com to log a return.
Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.
Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 6 months.
Extended supplier warranty
A product may have a supplier warranty that extends beyond the 6 months. If such a product turns out to be defective more than 6 months after delivery / collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by contacting us at returns@grandstaget.com. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.
It is also important to note that it will be in the supplier or manufacturer’s discretion to repair or replace the item, or to refund you. Grandstge is under no obligation to provide you with a credit, repair / replacement for any return logged after 6 months, as your remedy lies with the supplier or manufacturer.
** Actual colours may vary from screen. Products & prices subject to change without notice.
·